Nortel networks call center reporting set up and operation guide. How to get help usa and canada authorized distributors itas technical support telephone. Nortel ntkc0129 call center reporting authorization code. Callpilot 150 enhanced call center reporting nortel. Nortel ntkc0094 norstar call pilot 100150 16 mailbox. Call center answers calls, then routes the calls to agents in a skillset that most closely matches. You can program basic call center using any twoline display. Ntcpkc16 this call pilot mailbox upgrade key code extends the number of mailboxes supported by the voice mail system by 16. Builtin reports let you quickly and easily see key aspects of your call. Call pilot call center setup and operation slideshare. Callpilot 100 150 call center reporting server application. Nortel networks call center set up and operation guide provides instructions for setting up the call center features on callpilot 100150. Call center callpilot is an application that handles incoming calls as efficiently and economically as possible.
You can work with callpilot from your telephone or your computer. Provides instructions for setting up the call center features on callpilot 100150. Callpilot 150 telephone administration guide contents chapter 1. For callpilot 100150 system to bootup, the estimated time is 3 5 minutes. Norstar call pilot 100150 mailbox seat authorization 64seat ntkc0096 nortel callpilot mail box seat authorization 64seat for best price call 877. Unfollow callpilot 150 to stop getting updates on your ebay feed. Nortel networks call center reporting set up and operation guide provides instructions for setting up the call center reporting feature on callpilot 100150. Subscribers at your office can use callpilot from any display telephone that is connected to your telephone system.
Notes about installing the call center reporting application server. Reporting for call center suog 2003 server compatibility addendum. Nortel ntkc0112 callpilot 150 desktop messaging seat. If you use basic call center on callpilot 150 you can do many call center tasks from a phone. Using callpilot manager to set up call center callpilot manager operates on a callpilot 150 or business communications manager 2. Nortel call pilot 100 voice mail with 20 mailboxes release. The software described in this document is furnished under a license agreement and may be used only in. Call center reporting enabled with optional software authorization.
Callpilot 100150 meets cspr22 class a regulatory requirements. Callpilot 150 basic call center telephone administration guide chapter 1 about basic call center for callpilot 150 this guide leads a call center administrator through setting up and operating basic call center on a callpilot 150 system. For callpilot 100 150 system to bootup, the estimated time is 3 5 minutes. Callpilot 150 telephone administration guide chapter 2 using callpilot who can use callpilot callpilot can be used by outside callers and mailbox owners subscribers in your company. Preface nortel networks call center reporting set up and operation guide provides instructions for setting up the call center reporting feature on callpilot 150. Callpilot 100150 call center reporting server application. Here are some of the many callpilot features you can use by entering commands on the keypad of your touchtone telephone. Norstar basic call center reporting authorization code. Nortel networks norstar call pilot 150 enhanced call. Basic and professional call center are not available on bcm 4.
Enabling the call center software authorization code. I have upgraded a callpilot 150, software version 2. Callpilot 150 telephone administration guide tandem data. Nortel norstar voicemail messaging licensing callpilot. Nortel call pilot callpilot meridian business telephone. Callpilot 100150 call center telephone administration guide.
Nortel ntkc0129 call center reporting authorization code nortel call pilot 100 voice mail with 20 mailboxes release 3. Call center answers calls, then routes the calls to agents in a skillset that most closely matches the needs of the caller. Callpilot 100 is equipped with a builtin 10100 ethernet port, allowing connection to the lan for advanced applications, including auto attendant, customer call routing ccr, voice mail, basic call center, webbased management, and ip connectivity. Callpilot contact center telephone administration guide. This call center supports 100 configured agents, 10 active agents, 20 routing stepsskillset, 50 builtin announcements, 30 lines, 16 supervisors, 30. Nortel callpilot 150 voicemail ntab9825 allows for additional mailboxes and applications as the business grows. This call center supports 20 configured agents, 10 active agents, 2 skillsets, 20 routing stepsskillset, 30 builtin announcements, 15 lines, 2 skillset mailboxes, 20 intelligent. You can program basic call center using any twoline display telephone on your telephone system. You can use basic or enhanced call center on a callpilot 100150 system. Nortel networks callpilot 100, callpilot 150 user manual. Installing the callpilot 100150 5 callpilot 100150 quick start guide mounting the callpilot 100150 on the wall 1 attach the wall mount bracket to a secure surface by the two inner holes.
Purchase a key code upgrade to add additional mailboxes to your call pilot 100 or 150 system. All of the mailboxes disappear after a software upgrade. It sounds like the ipview software supports the wallboard application obviously that is embedded in the reporting for call center software. Basic call center optional optional call center reporting optional optional maximum skill sets 2 2 maximum active agents 10 10 callpilot 100 comes with 10 mailboxes expandable to 40 mailboxes. This is ideal for earlier releases of the call pilot voicemail, to upgrade to the release 3. Callpilot manager set up and operation guide chapter 1 getting started with callpilot manager about callpilot manager callpilot manager is a webbased application that you use to set up and administer callpilot. Business sites with 10200 users receive voice mail, with advanced applications and basic. Callpilot is a versatile business communications tool that you can use to. On these platforms the software is simply referred to as nortel networks call. Nortel ntkc0094 norstar call pilot 100150 16 mailbox upgrade key code product code. Nortel callpilot 150 voicemail ntab9825 webbased administration interface. Callpilot from nortel is an advanced business communications system that offers exceptional flexibility for managing your messaging needs. Before you begin this guide is intended for installation technicians.
The norstar basic call center reporting for both the callpilot 100 and callpilot 150 platforms is compatible with the norstar compact and modular integrated communications systems. Intelligent contact center will have the same maximum capacities as professional call center, for example 80 active agents and 50 skillsets. Call center reporting server date telephone system. Customer called i verified and stated they cannot pull reports from call center reporting server for yesterday 1 jan 2009. Fully functional informal call center featuring call queuing, routing, reporting, and supervisory functions. Customer is interested in the call center reporting feature. The information in this document is proprietary to nortel na inc. I can tell you that, with the bcm, rcc is downloadable from the install clients tab. Ohio telecom will install, service and repair nortel call pilot callpilot meridian business telephone systems service repair installation, call 8008212686 now to schedule our service technician to stop out and get your system up and running again.
About basic call center for callpilot 150 this guide leads a call center administrator through setting up and operating basic call center on a callpilot 150 system. Norstar messaging 100 150 voice mail voicemail callpilot. Nortel callpilot basic call center reporting authorization code ntkc0104, ntkc0129,handle. We spend countless hours researching various file formats and software that can open, convert, create or otherwise work with those files. The norstar enhanced call center system for the callpilot 150 is compatible with the norstar compact and modular integrated communications systems.
Software authorization codes installing the call center reporting application. Embedded applications activated with a simple key code. It combines the voicemail and call processing features of a large business system into a compact, easy to use system. This call center supports 100 configured agents, 10 active agents, 20 routing stepsskillset, 50 builtin announcements, 30 lines, 16 supervisors, 30 simultaneous incoming calls in the system, and all agents can be supervisors, and much more.
Callpilot 150 comes with 32 mailboxes expandable to 200 mailboxes. I installed the ecc keycode and it was recognized by the callpilot. Norstar callpilot enhanced call center ntkc0128 nortel networks norstar call pilot 150 enhanced call center key code product code. Callpilot 100 is a stateofthe art messaging system for small to midsized businesses, with 1040 mailbox users. Avaya support products avaya norstar callpilot 100150. This call center supports 20 configured agents, 10 active agents.
Advanced features, such as auto attendant, unified messaging, amis, vpim, and custom call routing ccr. Refer to the callpilot 150 call center telephone administration guide for more information. Avaya support downloads avaya norstar callpilot 100. If you use callpilot 150 you can set up either callpilot or call center as the primary application on. Nortel call center reporting set up and operation guide. Table 1 telephone buttons button name t7100, t7208, t7316, t7316e m7100, m7208, m7310, m7324 m7100n. Nortel call center set up and operation guide pdf free download. You purchase intelligent contact center, and then purchase the number of agents, skillsets, reporting and multimedia as required. Online shopping from a great selection at software store. Nortel norstar callpilot 100 voicemail system call pilot. Nortel call center set up and operation guide avaya support. Callpilot 150 is an integrated voicemail auto attendant that offers advanced networking including centralized voice mail and unified messaging and is targeted at businesses with up to 300 mailbox users.
Callpilot 100150 installation and maintenance guide preface callpilot 100150 is a voice messaging product suited for small to medium sized businesses. System overview nortel networks call center reporting set up and operation guide issue 07 6 statistical settings explains how to tailor the analysis of the management information to suit your requirements. Nortel callpilot enhanced call center authorization code. For addition of each mailbox, the estimated time is less than 30 seconds. Call center is a keycoded option requiring no additional hardware. Callpilot 100150 installation and maintenance guide.
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